Shipping policy

Shipping Policy

At Lanaiya, we use trusted carrier Post nl to ensure your order is delivered reliably and efficiently. You’ll receive tracking information by email once your order is dispatched, so you can easily monitor its status.

Orders are processed as quickly as possible. Standard shipping times apply, but please note that international shipments may experience additional delays due to customs.

If the delivery is made to a non-EU country, additional customs duties, taxes, or fees may apply. These costs are the responsibility of the customer and must be paid directly to the relevant customs or tax authorities, not to the seller. Customers are advised to contact the appropriate authorities for detailed information before placing an order.

If you have chosen shipping without track & trace and your package gets lost, your order will not be refunded!

Shipping costs are calculated based on the weight and destination of your package, and will be displayed during checkout. We occasionally offer free shipping for orders above 100.

For any issues with your delivery, please contact our customer support team. We are dedicated to resolving any problems promptly.

Make sure to provide a complete and accurate shipping address to avoid delays. 

For details on returns, please refer to our Return and Exchange Policy. If you have any further questions, our customer support team is here to assist you.